Cancellation Of Order:
You are entitled to cancel your order within the same day without giving any reason for doing so. If you cancel after shipping of the order then you will be refunded by substracting the cost of return shipment.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by emailing support@thehouseofayesha.comn or by messaging on WhatsApp number.
We will reimburse you no later than 10 days after receiving your email. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Returning Goods:
Conditions for returns:
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the address which we will provide you by email.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. In such cases, you will be responsible for the cost of the product, and a refund process will not take place.
For refund, we will do checks for the product’s condition and authenticity. We will start processing the refund after we receive the returned product in the said condition no later than 10 days.
Please Note: We need a clear opening video of the parcel you receive from us which shows the relevant issue of returning or replacing the product.
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 10 days
- The goods should be unworn, unused, and undamaged
- The goods are in the original packaging and with a brand tag
The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- The supply of goods which is damaged by you. To prove the damage is from our side, we need a clear opening video of the product which must include clear footage of the shipping label and the issue of the product.
- The supply of goods that are not suitable for return are free gifts from us during promotion or sales, Hijab Pins, Hijab Caps, and Magnets after delivery.
- The supply of goods, which are slightly vary in colors due to the lighting used for photography. The customer cannot claim for return due to color issues. We will provide clear pictures of the product to show as accurate a color as possible.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Replacement Goods:
Condition for the Replacement:
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the address which we will provide you by email.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. In such cases, you will be responsible for the cost of the product, and a refund process will not take place.
For refund, we will do checks for the product’s condition and authenticity. We will start processing the refund after we receive the returned product in the said condition no later than 10 days.
In order for the goods to be eligible for a replacement, please make sure that:
- The goods were purchased in the last 10 days
- The goods should be unworn, unused, and undamaged
- The goods are in the original packaging and with a brand tag
Please Note: We need a clear opening video of the parcel you receive from us which shows the relevant issue of returning or replacing the product.
Please try to choose the correct size and color of the item during ordering, to avoid the replacement process.
The following goods cannot be replaced:
- The supply of goods made to your specifications or clearly personalized.
- The supply of goods which is damaged by you. To prove the damage is from our side, we need a clear opening video of the product which must include clear footage of the shipping label and the issue of the product.
- The supply of goods that are not suitable for replacement are free gifts from us during promotion or sales, Hijab Pins, Hijab Caps, and Hijab Magnets after delivery.
- The supply of the goods which are slightly vary in colors due to the lighting used for photography. The customer cannot claim for return due to color issues. We will try to provide clear pictures of the product to show as accurate color as possible.
Gifts:
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the address which we will provide you by email.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. In such cases, we cannot refund you.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. In such cases, you will be responsible for the cost of the product, and a refund process will not take place.
Please Note: We need a clear opening video of the parcel you receive from us which shows the relevant issue of returning or replacing the product.
If the goods were marked as a gift when purchased and then shipped directly to you, you can not return them. But if the product is damaged, you can return or replace it. Please try to make sure of size to avoid replacement or return of the products.
Inform us of the replacement of the product within 02 days of receiving it from you. We are not responsible for the cost and risk of returning the goods to us. You can contact us at support@thehouseofayesha.com
Contact Us:
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@thehouseofayesha.com or WhatsApp at +918080107967